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FAQ
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ORDERS:
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We try our best to ship your ordered products as soon as possible. Processing and dispatching an order ideally is done within 24 – 72 hours. However, the delay in delivery depends on your PIN code. We always mention a standard delivery date in the order confirmation email sent to you.
[/vc_toggle][vc_toggle title=”How can I track my orders?” style=”bordered”]Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section. You Can also track your orders through the AWB number and Tracking link provided by our shipping partner GoAramis.
You can also mail us at contact@lattsaheb.com with your order number in case of further queries.[/vc_toggle][vc_toggle title=”What happens when your purchased product is out of stock?” style=”bordered”]We and our vendors aim to keep stock of all products listed on our website. In case you have made a payment for a product that is unavailable after your payment, we will communicate the same to you within 3 working days of your purchase. You could either substitute your purchase with another product that is available on the website or the money will be duly refunded without a question.[/vc_toggle][vc_toggle title=”Can I purchase different products for different shipment addresses in one order?” style=”bordered”]We can process only one shipping address per order. So, if any customer would like to order different items and ship to different addresses, please treat this as separate orders and make a new order through our portal.
Any particular order can only be delivered to only one address, not multiple addresses.[/vc_toggle][vc_toggle title=”Do we process orders for Post Office Box addresses?” style=”bordered”]We do not process orders for a Post Office Box address. It is advised to customers not to mention PO Box for delivery address.[/vc_toggle][vc_toggle title=”What happens if no one is present to receive the product/shipment, at the address mentioned in order?” style=”bordered”]Keeping in view the ease of delivery, our courier partners will make 3 delivery attempts at the address mentioned by the customer. Beyond this they will inform us about the package, being non-delivered. Courier partner will call you and confirm you for your availability before attempting delivery of your products. We have clearly instructed our courier partner for this.[/vc_toggle][vc_column_text css=”.vc_custom_1593152052238{margin-bottom: 10px !important;padding-top: 0px !important;}”][/vc_column_text][vc_column_text css=”.vc_custom_1593152069079{margin-bottom: 10px !important;padding-top: 0px !important;}”]
PAYMENTS:
[/vc_column_text][vc_toggle title=”What are the modes of payment available on our website?” style=”bordered”]You can pay in lieu of your order via Credit Cards, Debit Cards, UPI or Net Banking from India and from Overseas you can use our Paypal service to pay in other currencies
You may also choose to pay via Cash on Delivery. In this mode, the payment is made at the time of the delivery of your order. However, the COD facility is available only in India with a very nominal service charge of 150 Rs.[/vc_toggle][vc_toggle title=”Are the payment modes specific to PIN codes or serviceable in every PIN code?” style=”bordered”]In India, for certain PIN codes, Cash on Delivery may not be available. However, prepaid facilities like Debit Card, Credit Card, UPI and Net Banking payment options can be used for these locations.
For overseas payment in other currencies, we support world wide delivery irrespective of their PIN codes.[/vc_toggle][vc_toggle title=”How can I make a payment if Cash on Delivery option is not available for my address/PIN code?” style=”bordered”]If your pin code is not serviceable for Cash on Delivery for your address/PIN code you can still make a payment via Credit Card, Debit Card, Wallet, UPI or Net Banking to purchase your product.[/vc_toggle][vc_toggle title=”Is it safe to shop online using my Debit card and Credit Card?” style=”bordered”]All our payment transactions are processed over a secure encrypted connection. We use PayU, Paypal & PayTM[for COD] payment gateways to process the payments. So you can be rest assured about the mode of payment you select.[/vc_toggle][vc_toggle title=”What is the process for making a Cash on Delivery purchase?” style=”bordered”]For now, we didn’t enable COD in our site but soon we’ll make it enable and simple to use but before that we are trying to enable rest of the payment modes.[/vc_toggle][vc_column_text css=”.vc_custom_1593152015293{margin-bottom: 10px !important;padding-top: 0px !important;}”][/vc_column_text][vc_column_text css=”.vc_custom_1593110496602{margin-bottom: 10px !important;padding-top: 0px !important;}”]
SHIPPING & RETURNS:
[/vc_column_text][vc_toggle title=”Do I have to pay additional charges for international shipping?” style=”bordered”]We would like to inform our esteemed customers that we do charge a nominal shipping fee on international orders. However, you can avail Free Shipping on all orders shipped to India.[/vc_toggle][vc_toggle title=”Are there any additional charges aside from the price of the product that I have to pay in case of international shipment?” style=”bordered”]Although our charges are very transparent, our customer might be charged additionally over and above the initial payment made for the products as import duties and these import duties are charged once the product reaches to the customer’s country.
The amount for the these duties would differ from country to country as the import duty and taxes for each country are different. You are requested to clear the said dues at the time of delivery and pay the same to the courier partners.[/vc_toggle][vc_toggle title=”How may I come to know which is the accurate size for me?” style=”bordered”]The fit of our products might vary depending on the fabric, cut and style of the product as mentioned in description and in graphics. Before buying hence, please reference our sizing guide to figure out the best size for you and select the size that is best suited to you.[/vc_toggle][vc_toggle title=”How can I avoid damages to the products due to washing?” style=”bordered”]We request to our customers that kindly refer to the washing instructions mentioned on the tag of the product to avoid damage. Our products are made with handpicked soft, delicate fabrics and are advised professional dry cleaning rather than normal home wash.[/vc_toggle][vc_toggle title=”Is the color of my product exactly look the same as I see on the website?” style=”bordered”]We always try our best to display accurate colors of the garments on our website, but colors may vary due to the display, color settings, and resolution of your monitor.[/vc_toggle][vc_toggle title=”What happens if there is a dispute regarding the payment transaction during and after a product has been purchased?” style=”bordered”]All the disputes will be subject to Surat(India) Jurisdiction. We will not be liable for any loss or damage which may arise directly or indirectly out of decline of authorization of transaction on account of the Cardholder having exceeded the preset credit limit as mutually agreed by you and your bank. It is only up to the customer and related bank.[/vc_toggle][vc_toggle title=”How do I place a cancellation request on LattSaheb?” style=”bordered”]An easy cancellation process is available for all our esteemed customers. You can cancel your online order within 24 Hours of order placement and before shipping of the products. You can mail us at contact@lattsaheb.com or can reach out to us via call +91-6393410530 (India Customers) & +91 9212337921 (For International Customers).[/vc_toggle][vc_toggle title=”How long does it take to process my refund to my bank, and credit cards?” style=”bordered”]Your refund is estimated to be credited in the account, used for order payment, between 10-14 working days after initiating the refund or earlier depends upon public holidays during processing of your refund. Please note that the timing of the actual account refund or credit card refund is dependent on multiple external agencies like as banks and payment gateways.[/vc_toggle][vc_toggle title=”How can I pay with a voucher or coupon code?” style=”bordered”]If you have a voucher or coupon code which is applicable on your products in cart and wish to apply for a discount, go to LattSaheb.com and select the products you want to purchase and add them to cart. Once you are redirected to the cart page, you’ll see an option of ‘Have A Coupon’.
Enter your coupon code and click on “Apply Coupon”. If it a valid coupon/voucher, you can redeem the voucher for your purchase.[/vc_toggle][vc_column_text css=”.vc_custom_1593151992293{margin-bottom: 10px !important;padding-top: 0px !important;}”][/vc_column_text][vc_column_text css=”.vc_custom_1593151963554{margin-bottom: 10px !important;padding-top: 0px !important;}”]
GENERAL:
[/vc_column_text][vc_toggle title=”When will my voucher/coupon code expire?” style=”bordered”]Your voucher will have a validity of 90 days from the date of issue. Vouchers will not be reissued once it gets expired.
Your coupon code will have a validity period depend upon the category of the product, it is applicable.[/vc_toggle][vc_toggle title=”Who are the courier partners of LattSaheb?” style=”bordered”]All of LattSaheb orders are shipped from our warehouse in Surat, India to the shipping address provided by the customer via our courier partner GoAramis. Our reliable courier partner has all the big players in contract to deliver your purchased products worldwide Indian Post/FedEx / Blue Dart/ DTDC/ DHC/ Overnite/Delhivery etc.[/vc_toggle][vc_toggle title=”Do I need to create an account before placing an order?” style=”bordered”]We suggest you to create an account if you wish to place an order. You can simply provide your details like name, user id & password to sign in, provide the shipping address in the second step and select the payment method to place an order.
You can also Register/Login with your Facbook & google account, if it is convenient for you to share your login information with us.
You can also order your products without login to our system, during checkout you’ll have to enter your billing and shipping details and your correct mobile number and email id to get regular updates for ordered products.
[/vc_toggle][vc_toggle title=”What are the benefits of creating an account with LattSaheb?” style=”bordered”]By creating an account with LattSaheb, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more as a single point for all your activity and tracking of your orders. You can also get regular updates and new stories of our Collection via email.[/vc_toggle][vc_toggle title=”Why have I not received my order yet?” style=”bordered”]In difficult situations, orders may get delayed due to courier or shipment issues. We will keep you updated through calls or emails on the status of your orders. You can reach out to us via call +91-6393410530 (India Customers) & +91 9212337921 (For International Customers) or email to contact@lattsaheb.com or Admin@aramiswebsolutions.com for further assistance.[/vc_toggle][vc_toggle title=”Can I contact customer service for any query or issue?” style=”bordered”]Definitely! Our customer service team is available 10 AM to 5 PM IST Monday to Saturday. You may write to us at support@lattsaheb.com or contact us at +91-6393410530 or +91-9212337921.[/vc_toggle][/vc_column][/vc_row]